Last Updated: December 1, 2022
We understand the importance of protecting user privacy. This Privacy Policy applies to personal information we collect, use, and disclose on Packlane.com (the “Website”), as well as information we may collect online and offline through other means, as described below. Employees, contractors, and job applicants in California will receive a supplemental privacy statement applicable to their relationship with Digital Room during employment or job application. In case of any conflict with this Privacy Policy, the terms of the supplemental employee statement shall prevail. If you do not agree to the terms of this Privacy Policy, please do not use the Website or any services offered through it. When we use the term “Personal Information,” we refer to information associated with an individual who can be identified, directly or indirectly.

If you are a California resident, please review the CCPA privacy statement below regarding online resource collection.

Minors

We do not knowingly permit any user under the age of 16 to use or otherwise access the services of this website. We do not solicit any personal information (or any information) from anyone under the age of 16. Since we do not knowingly collect any information from children under 16, we also do not knowingly share or disclose such information with third parties. If you are under 16, you may not use this website. If you have reason to believe a child under 16 has provided us with information, please contact us at shangjin820@gmail.com.

How We Collect and Use Your Information

We collect information to provide users with this website and its services, enhance user experience, communicate with users about this website and its services, and for other business purposes. The information we collect from users depends on their specific interactions with this website. For example, the information we collect from users who only browse this website differs from that collected from users who create an account/profile and/or conduct service transactions through this website. Different sections of this Privacy Policy may apply to different users at different times.

Information You Provide to Us: To access and use certain areas and services of this website, we may require users to provide personal information, including identifiers such as your name, address, email address, and phone number; business information such as company name, address, and phone number; account or credit card numbers; or other payment information.

Some of our business contacts may also provide us with identifiers or similar information, such as their name, address, email address, and phone number.

Information from Third Parties: Where necessary, Packlane obtains consumer information from third-party providers to enhance the accuracy of our customer database, improve our understanding of customers, or identify potential customers. For example, we obtain updated addresses from the National Change of Address (NCOA) service to help us provide customers with the correct address.

Information We Collect Automatically: When you use this website, we automatically collect certain information about your internet or other electronic network activity as described in this section. As described below, we may use various technologies to assist in collecting such information.

Log Files. For all users of this website, the website’s web server uses an extended log file format that records the date and time of access, the referring address (where the visitor accessed the website from), the type of internet browser, and the visitor’s IP address (a unique number assigned to each computer connected to the internet for identification purposes). Log files do not record users’ email addresses.

Cookies. Cookies are strings of data characters that a web server places in your browser’s application folder on your computer when a website is programmed. Once placed on your computer, cookies allow the website to “remember” you and recognize you as a unique individual. This website uses cookies to provide personalized information to its specific customer base. In certain cases, Cookies are also used to associate individual customers with information profiles they choose to create. For example, by using Cookies, this website can “remember” your user ID when you log in using your computer. If you choose to do so, Cookies may be deleted from your hard drive, and certain web browsers may be configured to not use or save Cookies. Please consult your browser provider for more information on deleting Cookies.

Cookie information may enable us to determine details such as the URL of the website you visited prior to accessing this site, the type of browser or mobile device you used to access this site, your IP address, language, approximate geographic location, and time zone. When you visit and use this website, we and/or our authorized third-party service providers may automatically collect such information through electronic tools such as log files and cookies. We use this information to troubleshoot, manage this website and its services, analyze trends, gather demographic information, comply with applicable laws, and cooperate with law enforcement activities. We may also share such information with our authorized third-party service providers to measure the overall effectiveness of our online tools, content, and programs.

While you may decline to provide certain information to us, doing so may prevent you from accessing certain services and features offered through this website. By shopping through this website, you consent to our sharing of your personal information with our service providers and third parties we deem necessary to process your transaction, such as credit card companies and banking institutions for transaction processing. You may also access and modify the personal information you provided to Packlane using the corresponding features on this website.

Sensitive Personal Information

We may collect information deemed “sensitive” under certain laws, including the California Consumer Privacy Act (“CCPA”), such as payment card information or other financial details. When collecting such information, we will only use it for lawful purposes under the CCPA and other applicable privacy laws, such as fulfilling requested services or delivering requested goods, and combating malicious, deceptive, fraudulent, or illegal activities.

Use of Information for Business Purposes

The information (including personal information) collected from users of this website is used to process requests, fulfill orders, provide customer service, promote and improve Packlane products and services, customize your experience on the website, and contact you with website updates and other information. We may also use your information to provide you with information we believe may be of interest to you. If you do not wish to receive marketing communications, please contact shangjin820@gmail.com. Email communications also include an unsubscribe option. Please note that changes to your preferences may not take effect immediately.

Business contact information will be used to communicate with you and for our routine business purposes, such as requesting or providing products and services.

Information Disclosure

We will not disclose any user information obtained through this website to third parties unless one of the following circumstances applies:

Service Providers: We may disclose your information to agents and other parties necessary for the proper operation of this website, such as account and billing services, user experience research and surveys, website hosting, and support and maintenance. We disclose your information only to the extent necessary for the limited purposes of the services provided by third parties contracted with us to enable us to provide services to you.

Advertising Partners: We disclose certain personal information to advertising partners for information processing, typically (but not limited to) in hashed or de-identified form. We do this to support our marketing activities and provide you with services we believe may interest you.

With Your Consent: We may share personal information with external companies, organizations, or individuals after obtaining your consent.

For Legal Reasons: We may share user information with external parties if we believe in good faith that accessing, using, preserving, or disclosing the information is reasonably necessary for:

To comply with any applicable law, regulation, legal process, or enforceable governmental request; or
To protect the rights, property, or safety of us, our users, or the public from harm, as required or permitted by law.

Business Transfers: We may share your information in connection with a business transfer. Like any other business, we may merge with or be acquired by another company, or we may seek protection under applicable bankruptcy laws in the future. In such cases, user information we collect and maintain (including personal information) will be transferred to the successor entity in connection with a corporate merger, consolidation, asset sale, bankruptcy, or other corporate change. User information submitted prior to any such transfer will remain subject to the terms of the Privacy Policy in effect at the time of submission. However, user information submitted after the transfer to the successor entity may be subject to a new privacy policy adopted by the successor entity.
If you have any other questions regarding the management or use of user information, please contact us at the address below.

Links

This website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of such third-party websites. We cannot control third-party websites displayed in search results or links on this website, which may place their own cookies or other files on your computer, collect data, or solicit your personal information. Therefore, we encourage users to be aware of this when leaving our website and to read the privacy policy or statement of each website they visit that collects personally identifiable information. This Privacy Policy applies solely to information collected through this website.

Security

We have implemented security measures commensurate with the nature of the personal information to protect it from unauthorized or unlawful access, destruction, use, alteration, or disclosure. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. Therefore, while we have implemented security measures to protect data, we cannot guarantee the security of any information transmitted to this website and are not responsible for the actions of any third parties who may receive such information.

The password-protected areas of this website are accessible only with a valid password. Each password holder is responsible for ensuring the confidentiality and security of their password.